Latest Episodes
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Episode 23: Change is a four-letter word: “Gold” and 6 great ways to get some
Wow, what an industry we’re in, technical mega-trend after mega-trend. There’s gold in them there trends for the techies that can identify a unique...
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Episode 22: Being the chief cheerleader for your department
As the department manager, you should be the number one advocate for your group. It's your responsibility to make sure that your department gets: ...
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Episode 21: Pro-Actively manage your career
People early in their career say “If I work hard, one day I’ll be a THIS.” THIS could be a CIO, Systems Architect, Senior...
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Episode 20: Maximizing Help Desk Client Satisfaction and User Experience
High user satisfaction requires more than just technical skill. It also requires the ability to understand user needs, efficient and effective communication, proper measurement...
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Episode 19: Making promises you can’t keep
There is an old expression that says, “No good deed goes unpunished.” When trying to motivate a subordinate, hire a new employee, promote a...
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Episode 18: It’s ok to say “No”
I’m a software development manager who is continually being pushed by my business users to do more and do it faster, better, and cheaper....