High user satisfaction requires more than just technical skill. It also requires the ability to understand user needs, efficient and effective communication, proper measurement of user sentiment, and the creation of a service-oriented environment.
This podcast discusses the non-technical skills and knowledge needed by Help Desk, Service Desk, and others working directly with those outside of IT, to enrich user experience, increase user satisfaction, and enhance IT’s value to the organization it serves.
The question: I was just promoted from Senior Software Developer to Software Development Manager. What things can I do to motivate my team? The...
There is an old expression that says “To have a good friend you have to be a good friend.” I believe that loyalty follows...
Question: Professionally I customize software modules on a well-known software package. The version we are working on is one version back and about a...
