High user satisfaction requires more than just technical skill. It also requires the ability to understand user needs, efficient and effective communication, proper measurement of user sentiment, and the creation of a service-oriented environment.
This podcast discusses the non-technical skills and knowledge needed by Help Desk, Service Desk, and others working directly with those outside of IT, to enrich user experience, increase user satisfaction, and enhance IT’s value to the organization it serves.
My boss is a great person, but sometimes I can’t seem to get his attention and support for the things I think are most...
I’m a software development manager who is continually being pushed by my business users to do more and do it faster, better, and cheaper....
Giving someone a promotion sounds like it should be easy. You call the person into your office, tell him he has been promoted and...
